The Family Tree Maker Team
@ Software MacKiev
 

Software MacKiev Support

service@mackiev.com
Technical Support -  If you need assistance, go to www.mackiev.com and follow the links to Support.

 
As Of 19 Apr 2017 - Still No Word On When FTM2017 will be released, 
 
RECENT COMMUNICATION WITH MACKIEV regarding FTM-20141. MACKIEV and FAMILY TREE MAKER 2017 offer as of 31 Mar 2017
 
 

 

The Dilemma with MacKiev continues 19 Apr 2017


Dear The Family Tree Maker Support Team @ Software MacKiev

Not happy with how since MacKiev has taken over FTM2014, and the issues I have had since my purchase Nov 2016 of FTM2014.1 MacKiev version.  And here it is 19 Apr 2017 and for over 2 weeks since I was able to Sync with Ancestry a member since May 2004, I am very frustrated and perplexed with MacKiev and the mistake as it is turning out with making the switch and purchase to FTM2014.1 and the offer & mention of FTM2017.

Now you want me to read more mumble jumble skirting around a definite answer and reading the FREE UPGRADE INFORMATION

Q: How can I tell if I'm eligible for a free upgrade to FTM 2017?

A: It's simple. If you purchased a copy of MacKiev edition (FTM 2014.1 or Mac 3.1) for $29.95 or more then FTM 2017 is free. If you didn't, it's not. Note that buying the $10 CD, $14 USB or $20 Family Pack don't count. If you don't remember if you purchased a MacKiev edition, you can click here to go to our Verification Center (make sure that the email address you enter is the same one that you used when you purchased your MacKiev edition).

 

Sorry, I do not read MacKiev's Facebook   Perhaps you have missed them?  We posted on Facebook and on our support site just after midnight on March 31st that we had found issues that we wanted to check out before releasing. 
 

Nor do I check MacKiev's Support Site, as I have been waiting for an E-Mail notification of the Release.


MY ONLY QUESTION IS WHEN WILL FTM2017 BE RELEASED AS I CANNOT SYNCHRONIZE MY TREE  !!!!  ????  And I could, before MacKiev's Intervention and I still do not have an answer. 

Besides your answer is to read more, which does not answer my question, you give me a Live CHAT link to contact...

 

....YOU ARE THE FAMILY TREE MAKER SUPPORT TEAM ! why do you not know ?

 

And I take offense to this statement by MacKiev

UPDATE - APR 14 - 11:30 AM UTAH TIME

ARE WE THERE YET?

"Are we there yet?” No, not yet, kids.  But we’re getting close."

 

I AM 70 Years Old Not a Kid...

 

FTM 2017 BETA TESTING - 6 Apr 2017 from Mackiev

Greetings Donald!

Thank you for your offer to help us with beta testing Family Tree Maker.

*GROUP TESTING TODAY AND TOMORROW*
Evgen

Senior Product Manager
Family Tree Maker

my Reply: Sorry Evgen, I received both your e-mails on 7 Apr Friday...also I was told before that MACKIEV was not looking for Beta Testers, by Brian as follows  26-Nov-16 10:36 AM - Subject: Re: Family Tree Maker - Sign-Up - [PTY-JZMHE-237]

Hi Donald,

At this moment we are not looking for beta testers.
I also see that you ordered the latest Family Tree Maker 2014.1.  Have you installed it already?
If not, please check your e-mail for a download link then download and install the latest Family Tree Maker 2014.1 on your computer.

Regards, Brian

The Family Tree Maker Team
@ Software MacKiev


Please remove me from MACKIEV's Beta Test list for the following reasons and issues, I have had with MACKIEV FTM2014.1 v22.0.1.1474 since 29 Nov 2017

 
19-26 Nov, I upgraded from Ancestry's FTM2014 v22.0.0.1345 to MACKIEV's FTM2014.1 v22.0.1.1474

Thank You For Your Order
Order ID:  SMK161119-9069-69361
Charges will appear on your bill as: "FS *mackiev.com" Total:  $29.95
Your Family Tree Maker 2014.1 for Windows Download

Thank you for ordering Family Tree Maker 2014.1 for Windows! You may download the software using this link:
https://sites.fastspring.com/mackiev/order/dl/SMK161231-6967-xxxx
     

Since 29 Nov 2016, I have received two updates to 2014.1 since purchasing, v22.0.2.2501 and  v22.0.0.1510

I received notification 24 Mar 2017,

FAMILY TREE MAKER NEWS - FTM 2017 EDITION
It will be released in a week on March 31st and it's available to pre-order today <http://www.mackiev.com/offers/ftm2017/upgrade_promo_us.html>

I signed up for the pre-order, and 31 Mar 2017 has come and gone, no FTM-2017 ???  below I can no longer upload/sync with Ancestry.com...as it says "Your Copy of Family Tree Maker is up-to-date"  however the Link to Upload has a Caution indication and if I click this icon I receive "Upgrade to FTM 2017 Needed

     
   
     
So consequently My FTM-2014.1 of 3 versions since its release 2016, is useless without Synchronization and so this following information I received 30 Dec 2016
Relax. TreeSync^® won't stop working at the stroke of midnight on New Years Eve.  It will still be retired at some point in the not too distant future, but before that happens, new syncing technology will be available to replace it. And that means syncing as we know it for FTM is going to live on into 2017 and beyond. 
So stop worrying about what happens at the end of the year.  As long as you've purchased a MacKiev edition, syncing, search, and Ancestry's shaky leaf hints are all here to stay.

IS FALSE !!! and continues past 31 Mar 2017, now 7 Apr 2017

So please remove me from MACKIEV's Beta Test list

On 12 Mar 2017, from Daniel
Hi Donald,

Thanks for your detailed explanation.  If you have already successfully updated with build 501, there is no need to install the 510 update:

Can I help you with anything else?

Regards,
Daniel

Customer Support
@ Software MacKiev

MACKIEV is confusing, what do I need, or do not need, if I have already installed successfully, when receiving E-Mails about Updating or Upgrading or from the program itself as follows, which Daniel stated I did not need ??? As an End-User, I do not necessarily read every bit of information so my fault here.
Also, if I have no issues, you do not need this update to build 501, unless I use every facet of Family Tree Maker 2014.1 for Windows, how am I to know I may have an issue??
However, I chose to download and install as a precaution.
now my MACKIEV FTM 2014.1 v22.0.0.1510 is useless without Synchronization for longer than a Week and continues on daily without FTM2017.
No it did not end at the stroke of midnight on New Years Eve, 
Ancestry.com FTM-2014 was working fine before.   D.R. "Doc" Young
 
 
 
 
 
Previous Findings from when I installed 29 Nov 2016 Mackiev's FTM2014.1 v22.0.1.1474   to   v22.0.1.1501   to   v22.0.0.1510 and being informed that, "If you have already successfully updated with build 501, there is no need to install the 510 update.

Why send E-Mail Notices of Updates, when you do not need the next Update ???

 
 
 
10 Mar 2017 - New Update since 10 Mar
 
 

I launch FTM2014.1 v22.0.1.1501 and I keep getting there is a new updater for Family Tree Maker, "A free update to a newer version of FTM2014.1 (Build 510)" and options to Download or Remind Me Later.

 

   

     

Problem is the download link does not download the Update File

Rather I am sent to http://www.mackiev.com/techsupport/ftm/update_center/check_registration.html 

     

I would think my FTM is already registered, plus this update before download begins, would verify my copy as valid and download the update file

whatever version the update is, since I am receiving an update notification. So that I can click and install from my Windows 10 download folder the update.

     

I now have the original purchase FamilyTreeMaker2014US.exe (583MB) file 19 Nov 2016,

and the last update FTM2014.1Update.exe (590MB) v22.0.1.0 file 31 Dec 2016

     

     
So today, I learn possibly there is yet another update from v22.0.1.0, v22.0.1.1501 and now to v22.0.0.1510
   
Which the file that I did download is named FTM2014.1Update.exe with no version in the file's name.

However, in checking the file properties of this recent Update Download 
(not able to downloaded from within the Program itself > Help > Check for Update) the Product Version remains 22.0.1.0

How do I know this Update Download, which is the same size as the last Update 590MB is in fact an Update to v22.0.0.1510 ?
 
13 Mar 2017
 

After installing FTM2014.1Update.exe of 10Mar2017 

 

Now Version 22.0.1.1510

 

Which MacKiev states "If you have already successfully updated with build 501, there is no need to install the 510 update"

 

So why have Free Update Available from selecting Help Check for Update, if your current version was 1501 after the last update and you do not need v1510 ???

 

 

 

 

 


FamilyTreeMaker2014US.exe (583MB) of 19 Nov 2016
Digital Signature: The Software MacKiev Company, Digest algorithm sha1, 
Timestamp: Wednesday, 21 September 2016 3:32:14 AM

FTM2014.1Update.exe of 31Dec2016 (590MB)
Digital Signature: The Software MacKiev Company
Digest algorithm sha1, Timestamp: Thursday, 29 December 2016 1:06:39 PM
Digest algorithm sha256, Timestamp: Thursday, 29 December 2016 1:06:45 PM

FTM2014.1Update.exe of 10Mar2017 (590MB)
Digital Signature: The Software MacKiev Company
Digest algorithm sha1, Timestamp: Monday, 30 January 2017 4:19:12 AM
Digest algorithm sha256, Timestamp: Monday, 30 January 2017 4:19:20 A

How the Update Files are Named, I could accidentally attempt to re-install a previous update, or overwrite.  
Suggest to include the revision/update version as part of the file name.

I am sorry this is confusing and I have been downloading and installing updates for 25+ yrs.
10 Mar 2017 - Family Tree Maker 2014.1 for Windows Delivery Information
https://sites.fastspring.com/mackiev/order/dl/SMK170310-5396-84351F

31 Dec 2016 - Family Tree Maker 2014.1 for Windows [SMK161231-6967-60596]
https://sites.fastspring.com/mackiev/order/dl/SMK161231-6967-76609F

19 Nov 2016 - Family Tree Maker 2014 for Windows - Version 2014.1 
[SMK161119-9069-69361]
https://sites.fastspring.com/mackiev/order/invoice/SMK161119-9069-69361